Overview of Quality Management

The Quality Management component (QM) is part of the integrated R/3 System.  With the functions of the Quality Management (QM) module, you can implement the most important elements of a QM system, as specified in ISO 9000. 

You use the QM component functions for the following quality management work:

Quality planning

Basic data for Quality Management 

Inspection planning 

Quality assurance

Quality inspection 

Quality certificates 

Quality control 

Quality notifications 

QM information system 

In addition,
it controls the creation of quality certificates and manages problems with the help of quality notifications.

Features and Benefits of SAP QM

The QM application component fulfills the following tasks:

Materials Management

Manages quality information for materials, vendors and manufacturers

Releases vendors and manufacturers; Monitors their QM systems

Manages the release status of delivery relationships, for example model or series deliveries

Evaluates vendors on the basis of quality using quality scores from audits, goods receipt inspections, and problem notifications

Dispatches quality documents (quality agreements, technical delivery terms) when requests for quotations and purchase orders are received

Requests quality certificates and monitors their receipt 

Triggers source inspections to be carried out at the vendor’s premises before the vendor is due to make a delivery

Triggers inspections for goods movements, for example, goods receipt

Blocks payments until inspection lots are accepted

Manages the inventory of goods during the inspection and takes the goods being inspected into account for materials planning purposes

Transfers inspection results to batch characteristic values

Carries out batch determination using characteristic values from quality inspections

Monitors the shelf-life of batches and the deadline for recurring inspections

Manages problems using quality notifications and processes complaints against the vendor

Production

Integrates inspection planning and work scheduling

Handles inspection characteristics and setup characteristics for operations

Manages quality inspections for manufacturing orders

Handles in-process inspections during production at freely defined inspection points

Triggers final inspection upon goods receipt from production

Manages partial lots of a material during production that differ in quality and assigns partial lots to batches

Confirms quality and quantity information for manufacturing orders

Monitors production quality with the help of control charts and determines process capability scores

Manages problems in production using quality notifications and by processing corrective tasks

Sales & Distribution

Manages customer-related quality information

Triggers an inspection at shipping when the delivery is created

Creates quality certificates with the delivery

Manages problems in sales & distribution with the help of quality notifications and by processing customer complaints

Controlling

Settles appraisal and nonconformity costs

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